Frequently asked questions

We hand orders to SF within 1 to 2 working days, and SF usually delivers in 1 to 3 working days - so roughly 2 to 5 working days in total.

Spend over HK$300 for free delivery. Under HK$300: HK$25 for SF service point / locker pickup, HK$30 for home delivery.

Yes. Anywhere in Hong Kong that SF covers, including the outlying islands; SF may add a surcharge for some remote addresses, at their discretion.

Yes. There is a Choose pickup point menu on the cart page - pick a district, then an SF service point or locker, from 800+ public pickup points across Hong Kong. Your selected pickup point is saved with your order. At checkout, remember to select the Pickup: SF service point / locker shipping rate (HK$25, free on orders of HK$300 or more).

Use the Shop by need menu on the home page: skin sensitivity, joints and mobility, gut and digestion, coat and shine, and daily care. Just pick what your dog needs right now. If you are unsure, Contact us and ask. Or use the 30-second buying guide, which narrows it to a main recommendation and a suggested pairing by breed, age and need.

Daily amounts vary by product, format and body weight. Follow the feeding guide for the exact product and size you buy. Each product page includes a feeding guide.

Supplements are not medication; we suggest a continuous 4 to 6 weeks alongside a balanced diet and day-to-day observation. If your dog is unwell or symptoms persist, speak to your vet.

In most cases that is fine, but every dog is different - if they are on a prescription or have a long-term condition, ask your vet first.

Yes! The cat section is fully back in stock: hairball, urinary and immune chews, plus lickable pastes. Do not feed dog formulas to cats - the dose and ingredients differ. If you’re unsure which product to choose, please contact us.

NanaPaws is a Zesty Paws authorised retailer, and everything is imported through the brand's own channels - never grey-market or personal-shopper stock. Every product also lists its batch expiry date, so you can see how fresh it is for yourself.

Every product page lists the expiry date of the batch on sale, so you can see it clearly before you order - you can check how long is left before it expires, before placing your order. That is the biggest difference between us and other platforms.

Put any two full-size products in the cart and checkout takes 10% off automatically. No code needed, and they can be different products (trial packs excluded).

Spend HK$500 or more on full-size products and the system automatically adds an 8-in-1 trial pack (worth HK$55) to your cart, free - no code to enter, nothing to hunt for. One per order, while stocks last. With 10% off any 2, the two offers can be combined.

Within 14 days of delivery, unopened products can be returned. For details see the refund policy, or Contact us to arrange it.

Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Alipay all work, processed through Shopify Payments. We do not store your card details.